IT Support Desk

What's awesome about working for groninger?

• 20 PTO days per calendar year and 11 paid holidays
• Competitive pay with opportunities for overtime
• Fresh fruit delivered every Monday!
• Gym reimbursement
• Extremely competitive benefits with significant employer contribution
• Snacks and engagement events
• Strong safety culture and supportive leadership
• Opportunities for continuous learning, skill development and cross-training across a variety of roles and processes
• A growing company that invests in continuous improvement, training and internal growth
• Temperature controlled manufacturing plant
• Check out a day in the life here: https://youtu.be/HQGzIGyqRbs?si=uL9wSqayQ1-TMiqs
• Click here to learn more about our culture and benefits:

https://youtu.be/V3c8XcT4oXI?si=bI3eDQCA07FvVMi6

• For the latest happenings and company information, check us out here:

Key Responsibilities:

• Serve as the first point of contact for IT support requests through phone, and ticketing systems
• Troubleshoot and resolve hardware, software, printer, mobile device, and basic network issues
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
• Assist employees with password resets, multi-factor authentication, and access requests
• Configure and deploy computers, laptops, and mobile devices while ensuring compliance with applicable security and regulatory requirements
• Provide first-level support for business applications including PSI Penta, Remberg, and Allex.ai
• Escalate unresolved issues to appropriate IT resources and vendors
• Document incidents, requests, troubleshooting steps, and resolutions in the ticketing system
• Maintain IT asset inventories and equipment records
• Support employee onboarding and offboarding processes
• Support software installation, patching, and routine maintenance activities
• Prioritize workload to take care of urgent cases and then address other requests within 24 hours
• Build and maintain a strong partnership with Corporate IT, fostering a "one-team" culture across locations
• Support the company’s strategic goals and values

Qualifications:

• Associate degree in Information Technology or related field required
• 2 years of IT support, help desk, or technical support experience required
• Expertise with Microsoft Office Suite required
• Basic understanding of computer hardware, software, and networking concepts required
• Strong customer service and communication skills required
• Ability to troubleshoot technical issues and prioritize multiple requests required
• Flexible schedule required occasionally for updates from Germany or emergencies (less then 10%: potentially very early morning or weekend work)
• Experience in a manufacturing environment preferred
• CompTIA A+ or similar certification preferred
• Must be able to lift up to 15 pounds at times
• German language skills are a plus