IT Support
Description
Position: IT Support Technician – End User Computing (EUC)
Location: Central Singapore
Job Responsibilities
End User Support
Provide Level 1 and Level 2 technical support to end users for hardware, software and IT-related issues.
Troubleshoot and resolve desktop, laptop, printer, peripheral and mobile device issues.
Provide support for Microsoft Windows operating systems and Microsoft 365 applications.
Assist with user account management, password resets and access-related issues.
Provide onsite and remote technical support as required.
Hardware & Software Management
Perform installation, configuration and deployment of desktops, laptops and IT peripherals.
Conduct hardware diagnostics, troubleshooting and component replacement.
Install, configure and maintain operating systems, applications and security software.
Perform IT equipment inventory, asset tagging and tracking.
Assist with equipment collection, replacement, reimaging and disposal.
IT Operations & Administration
Support user onboarding and offboarding activities, including equipment preparation and account setup.
Assist with Microsoft Active Directory and Microsoft Entra ID administration.
Support endpoint management activities, including software deployment, patching and updates.
Maintain IT support documentation, troubleshooting records and asset registers.
Ensure incidents and service requests are properly logged and updated in the ticketing system.
Customer & Service Management
Attend to user requests within the agreed Service Level Agreement (SLA).
Provide timely updates and follow up on outstanding incidents.
Escalate complex technical issues to the relevant technical teams or vendors.
Maintain good customer service and professional communication with end users.
Requirements
Diploma or relevant certification in Information Technology, Computer Science or related disciplines.
1–3 years of experience in IT technical support, desktop support or EUC support.
Good knowledge of Microsoft Windows 10/11 and Microsoft 365.
Familiarity with Microsoft Active Directory, user account administration and basic networking.
Experience in hardware troubleshooting, desktop/laptop deployment and peripheral configuration.
Familiarity with ITSM or ticketing systems.
Good troubleshooting, communication and interpersonal skills.
Able to work independently and as part of a technical support team.
Key Competencies
Strong customer service orientation.
Good problem-solving and analytical skills.
Ability to manage multiple support requests and prioritise tasks.
Good documentation and reporting practices.
Responsible, proactive and able to work under pressure.
