IT Support Engineer - 2nd Line Support
Summary
Provides 1st and 2nd line IT support to up to 800 staff across two London schools, handling Windows end-user devices, Microsoft 365, basic networking and AV equipment, while 3rd line networking is handled by an external MSP. Onsite four days in Clapham and one in Belgravia.
Salary: £36,000 - 36,000 per year
Requirements:- 3 to 4 years experience as a 1st or 2nd Line IT Support Engineer
- Education sector experience preferred
- Eligible to work in the UK
- Experience administering Microsoft 365, SharePoint and MS Teams
- Experience with MDM tools such as Intune or similar
- Google Workspace experience desirable
- Knowledge of Windows Server, Active Directory, DNS and DHCP
- Basic networking troubleshooting knowledge, including wireless access points, LAN/WAN, TCP/IP, VLAN and VPN
- Experience supporting Windows end-user devices, laptops, desktops, iPads and tablets
- Ability to install, configure and deploy hardware and software
- Experience supporting media and audiovisual equipment, such as smart boards, projectors and interactive displays
- Knowledge of firewalls, antivirus, web filters and security policies
- VOIP communications or telephony support experience
- Excellent communication and organizational skills, with a proactive approach
- Provide 1st and 2nd Line IT support to up to 800 members of staff across two schools
- Support end-user devices, hardware, software and media/audiovisual equipment
- Handle basic networking troubleshooting
- Work alongside our hands-on IT Manager; 3rd Line networking tickets are managed by an external MSP
- Active Directory
- Hardware
- Support
- LAN
- Microsoft 365
- MS Teams
- Security
- SharePoint
- TCP/IP
- VPN
- Web
- Windows
- Office 365
- Cisco
- Firewall
- Network
More:
We are recruiting a permanent IT Support Engineer for a role shared between two schools: four onsite days per week in Clapham and one in Belgravia, London. During term time, the role is onsite Monday to Friday, generally 8:00am–5:00pm with some flexibility on start time. During school holidays, hours are reduced to 8:30am–4:00pm, with flexibility to work from home. The salary is £36,000 plus benefits, including 25 days holiday plus eight bank holidays, free lunches, free car parking, a pension, training and career progression opportunities, and a yearly salary review.
last updated 41 week of 2026