IT Support Engineer

About the role

Acclime is expanding its IT team in Malaysia. We're looking for a proactive, hands-on Local IT Support Engineer to provide day-to-day support to users, maintain local IT infrastructure, and work closely with Group IT on regional initiatives. If you enjoy solving problems, supporting users, and growing your IT skills in a modern cloud environment — this role is for you.

Key responsibilities

• Provide onsite and remote IT support (laptops, printers, email, Teams, Wi-Fi, local application MBRS, Finance software)

• Troubleshoot Windows 10/11, MS Office, Outlook and Teams

• Manage IT Service Desk tickets (ManageEngine or similar)

• Support Microsoft 365 (accounts, mailbox issues, OneDrive/SharePoint basics)

• Assist with device onboarding via Intune / Autopilot

• Provide basic support for Wi-Fi, LAN, VPN and coordinate with local vendors/ISP

• Manage IT asset inventory and documentation

• Support new joiners/leavers (setup and access removal)

• Assist with ISO 27001 compliance activities

• Support meeting room systems (Teams VC setup)

About you

• 3+ years in IT Support (Level 1/2 or onsite)

• Strong Windows 10/11 troubleshooting

• Familiarity with Microsoft 365 admin basics

• Knowledge of networking (Wi-Fi, DNS, DHCP, VPN)

• Experience with endpoint security tools (e.g., Microsoft Defender)

• Good communication and customer service skills

• Experience with ITSM systems (ManageEngine/ServiceNow/Jira)

• Exposure to Intune, Autopilot, or Endpoint Management

• Basic scripting (PowerShell)

• ITIL knowledge

• Experience in hybrid or multi-office environments

• Understanding of cybersecurity & compliance frameworks

About us

Acclime is a global professional services firm. We work closely with experienced regional IT teams and provide access to training and career development opportunities, exposure to modern cloud technologies (M365, Intune, Azure), and a supportive culture with room to grow.