It Support Engineer

Job Description


About The Company:

At AKT, we reimagine the workplace by weaving together the richness of tradition with the dynamism of modernity. Inspired by the perfect harmony of the contemporary and the classic, our spaces honour heritage, embrace hospitality, and cater to the needs of todays forward-thinking professionals. More than just an office, AKT transforms the mundane into the extraordinary a destination workspace that balances opulence with comfort, engagement with efficiency. Here, form meets function in perfect harmony, with clean lines, minimalist design, and smooth textures fostering a sense of collective energy and purpose.

Job Role:

IT Support Engineer

Location:

Mumbai

Opportunity Type:

Full Time

Key Responsibilities:

Network & Server Management:

• Configure, deploy, and troubleshoot Layer 2/Layer 3 network switches, routers, and enterprise firewalls.

• Monitor network stability, manage IP address assignments, VLAN configurations, and dedicated Internet Leased Lines (ILL).

• Maintain server room environments, patch panels, server racks, and online UPS backup systems.

• Ensure structured cabling standards and tidy patch cord management across server racks and workstations.

Systems & Meeting Room Infrastructure:

• Support smart meeting rooms, interactive displays (e.g., MAXHUB, Zoom Rooms, Teams CVI), and peripheral AV devices.

• Oversee end-user hardware deployments, including workstations, monitor setups, and PDU power distribution.

• Assist with access control platforms and server room environmental monitoring systems.

Troubleshooting & Operational Support:

• Provide Tier-1/Tier-2 technical support to end-users during business hours, resolving desktop, network, and connectivity issues.

• Coordinate with OEMs, vendors, and ISP providers for hardware replacement, RMA, and link downtime escalations.

• Maintain technical documentation, node calculation sheets, and asset inventory records.

Requirements & Skills:

• Experience: Minimum 2+ years of hands-on experience in IT infrastructure, networking, and server maintenance.

• Networking: Solid understanding of TCP/IP, DNS, DHCP, VLANs, routing, and basic firewall policies.

• Hardware: Familiarity with rack mounting, patch panels, switches, PDUs, and UPS systems.

• Audio-Visual / Collaboration: Basic experience configuring conference room hardware and video conferencing systems is an advantage.

• Certifications (Preferred): CCNA, CompTIA Network+, or equivalent OEM certifications.

• Soft Skills: Strong communication skills, problem-solving mindset, and ability to coordinate directly with clients and vendors.