IT Support Engineer
Arcas is partnered with an organisation that’s investing in strengthening its internal IT function. They’re looking for a Level 1 End User Support Engineer who enjoys being the first point of contact, keeping systems running smoothly, and supporting a hybrid environment across on-prem and cloud.
This is a role for someone who wants ownership, structure, and the chance to build strong fundamentals across infrastructure, Microsoft 365, and device management.
What you’ll be doing
- First-line support across desktops, laptops, mobile devices, printers, and peripherals
- Hardware, software, and basic network connectivity issues
- Supporting Windows and/or macOS plus common business applications
- Password resets, access issues, and basic security guidance
- Keeping an eye on on-prem and cloud servers for performance and availability
- User accounts, permissions, services, and escalating when needed
- Supporting a mix of on-prem systems and cloud platforms
- Assisting with M365, Active Directory, Azure AD/Entra ID
- Logging incidents, requests, and resolutions accurately
What they’re looking for
- Someone with solid first-line experience who wants to grow
- Confident supporting Windows devices (macOS a bonus)
- Comfortable troubleshooting hardware, software, and basic networking
- Familiar with Microsoft 365, Active Directory, or Azure AD/Entra ID
- A calm, user-focused communicator who enjoys solving problems
- Someone who takes pride in clean documentation and structured processes
Interested? Send your CV to Andy Dale at Arcas Technology.