IT Support Engineer
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Summary
IT Support Engineer in Prague acting as the first point of contact for all employees: diagnosing hardware issues, troubleshooting Windows/macOS software, administering SaaS tools like Google Workspace, Microsoft Entra ID and MDM, and managing the full IT lifecycle (onboarding, offboarding, provisioning, inventory). Requires strong communication and a passion for AI-driven automation.
Ataccama is the agentic data trust company. Organizations worldwide rely on Ataccama ONE, the agentic data trust platform, to ensure data is accurate, accessible, and trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the reliability of data across complex enterprise and multi-agent environments. At the core of the platform is Ataccama’s market-leading data quality, with modules built around it to unify data quality monitoring, catalog, lineage, observability, and reference data management, ensuring data is consistent and explainable. This quality-first foundation makes data the engine of trust, powering AI, analytics, and operations with confidence.
Recognized as a Leader in the 2026 Gartner Magic Quadrant for Augmented Data Quality and positioned furthest in Completeness of Vision, Ataccama continues to set the standard for enterprise-grade data trust.
Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:
Challenging Fun
ONE Team
Customer Centric
Candid and Caring
Aim High
About the Role
You will be the first point of contact for employees across the company, ranging from engineers to VPs and C-level executives, so clear and friendly communication matters just as much as technical skill. You will handle everyday hardware and software issues, manage our core SaaS tools, and help keep our IT processes running smoothly.
What You Will Do
- Be the go-to person for employees needing IT help in person, on Slack, and through our ticketing system.
- Diagnose and resolve hardware issues.
- Troubleshoot software issues on Windows and macOS.
- Administer and support core SaaS systems: Google Workspace, Microsoft Entra ID, and MDM (device management).
- Manage the employee IT lifecycle: onboarding, offboarding, access provisioning, and device handovers.
- Maintain accurate records of hardware inventory and software licenses.
What You Bring (Requirements)
- Hands-on experience in IT or technical support.
- Strong communication skills and a service-oriented mindset.
- Ability to communicate clearly and patiently with people of all technical skill levels, from new hires to executives.
- Genuine enjoyment of helping people, including non-technical users.
- Good written and spoken English.
- Understanding of security best practices in IT.
Preferred Experience
- Administration of Jamf
- Administration of Microsoft Intune
- Administration of Google Workspace
AI Experience
- Passion for automating processes using AI is required.
- High-level understanding of how AI works and how to use it to simplify repetitive work.
- Understanding of MCP (Model Context Protocol) concepts.
Language Skills
- Good written and spoken English
- Native or native-level Czech or Slovak
Perks & Benefits
• Long-Term Incentive Program
• 2 sick days and 25 days of vacation, with the option to request additional Flexible Time-Off days when needed
• The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
• Flexible working hours & hybrid work setup
• Benefit Plus - flexible employee benefit platform (incl. Multisport card)
• Annual package for mental health support
• "Bring Your Friend" referral program
• Shared company cards for free entrance to Prague Zoo & Botanical garden
• Company bikes, longboards, e-scooters
• Conference tickets to the best industry events of the year
• Online courses & company access to Udemy to hone your skills
• Access to paid AI tools
• Company library, where you can even suggest the best educational books for us to order
• Kitchens stocked with fresh fruit and juice, teas, and the best coffee
Work Equipment
• Company laptop
• Company mobile phone + SIM card & package of mobile data
At Ataccama, our core values are Candid & Caring, so we are upfront about our process and details that are important to you. We sometimes use AI tools to help us with things like reviewing applications, taking notes from screening conversations, scheduling interviews, or supporting assessments. These tools make the process smoother and fairer — but don’t worry, they never make the final decision. Every hiring decision is made by our Talent Acquisition Partners and Hiring Managers, with AI only acting as a helpful assistant. We believe technology should support the process, not replace the human touch.
We currently use AI-assisted tools - Metaview for interview notes and Lever Talent Fit to help highlight key experience. If you have any questions or concerns, feel free to reach out to us at jobs@ataccama.com, making reference to AI Act Inquiry in the subject line.
While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.
Skills
As published by lever · 6 questions · 3 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Pick from a list (3)
- Where did you first hear about Ataccama? optional
- Are you legally entitled to work in the country?
- Do you require company sponsorship now or in the future?
Written answers (3)
- What are your salary expectations? Please state total annual compensation (bonus or commission included).
- What is your experience with AI technologies?
- Share an example of how you have integrated AI into your daily work