IT Support Engineer (Bangkok)
Salary: ฿30,000 – ฿40,000 per month
About the role:
As an IT Support Engineer at TMES, you'll resolve customer technical issues on the frontline while translating their feedback into meaningful product improvements. Your expertise directly shapes customer satisfaction and trust in our solutions, positioning this full-time, office-based role at the heart of our customer experience.
Key responsibilities:
Deliver Tier 1–2 technical support via phone, email, and chat channels.
Troubleshoot and resolve software and hardware issues promptly and accurately.
Manage tickets in Jira Service Desk or Service Now with detailed case notes.
Escalate complex issues to engineering teams with complete supporting documentation.
Create customer-facing troubleshooting guides and internal support documentation.
Conduct product training sessions and guide customers through best practices.
About you:
Bachelor's degree in Computer Science, Engineering, or related field.
3+ years of customer-facing technical support experience.
ITIL certification required; Fortinet or Microsoft certifications preferred.
Proficient troubleshooting across multiple operating systems and platforms.
Solid knowledge of TCP/IP, VPN, and DNS networking.
Experience with Jira Service Desk or similar ticketing systems.
Clear, empathetic communicator with strong end-user support skills.