IT Support Engineer

We are looking for a IT Technical Support Engineer with some experience in IT support, helpdesk, service desk, or application support.

Your responsibilities

• Provide technical support via email, phone, and ticketing systems

• Diagnose and resolve issues related to applications, Windows, Microsoft 365, cloud services, and user access

• Analyze errors, logs, and system configurations

• Document solutions and escalate complex cases

• Work according to SLAs and support procedures

Requirements description

• At least 0,5-1 year of IT support experience

• Basic knowledge of Windows and Microsoft 365

• Good troubleshooting and communication skills

• Experience working with tickets or incidents

• English at B2 level or above

• Willingness to learn and develop technical skills

Nice to have
Knowledge of at least one of the following:

• Azure, Entra ID / Active Directory

• Intune or device management

• Exchange Online, Outlook, or Teams

• Windows Server, Linux, or virtual machines

• SQL, Power BI, or Power Platform

• Networking basics

• PowerShell