It Support Engineer

Job Description IT Support Engineer (L1)

Job Role: IT Support Engineer (L1)

Area of Work: IT Support / Networking / System Administration

Technical Skills & Responsibilities:

• Windows Server: Basic administration and troubleshooting.
• Linux: Knowledge of basic commands and services.
• Proxmox: Virtual machine basics and routine checks.
• Proxmox Backup Server: Backup monitoring and restoration.
• Networking: Basic knowledge of IP, DNS, DHCP, and connectivity.
• Firewall: Understanding basic policies and concepts.
• ITSM: Ticket updates, tracking, and escalation.
• Managed Switches: Basic port configuration and VLAN assignment.
• Routers: Knowledge of LAN/WAN, IP addressing, DHCP, and internet access.
• Wireless Access Points: SSID configuration, security, and connectivity.
• VLANs: Understanding and configuring basic VLAN assignments under guidance.
• Customer Handling: Providing routine technical support and resolving user issues.