IT Support Engineer
Posted 1
view
Summary
IT Support Engineer (1-2 years experience) providing daily helpdesk and desktop support for Windows and macOS users. Manages user accounts and access across Google Workspace, Slack, and Okta, applies Windows security patches, assists with macOS device management via Jamf, and resolves IT tickets in Jira Service Management.
Job Summary:
We are looking for an IT Support Engineer with 1 to 2 years of experience to provide technical support, manage endpoint devices, and assist with IT operations. You will be responsible for resolving hardware/software issues, onboard new team members, manage user access across cloud platforms, and maintain device security.
Responsibilities:
* Provide daily IT helpdesk and desktop support for both Windows and macOS users.
* Assist with user account creation, deactivation, and access permissions across Google Workspace, Slack, and Okta.
* Troubleshoot system errors, network connectivity, hardware issues, and software applications.
* Apply regular Windows OS security patches and assist with macOS device management (Jamf).
* Log, track, and resolve IT tickets using tools like Jira Service Management in a timely manner.
Requirements
Requirements:
* 1 to 2 years of experience in IT support, helpdesk, desktop engineering, or IT operations.
* Basic hands-on experience with Google Workspace, Slack, and SSO/MFA tools like Okta.
* Hands-on knowledge of Windows OS troubleshooting and security patching.
* Familiarity with macOS and basic device management workflows (Jamf).
* Understanding of user access controls, password resets, and account provisioning.
* Experience handling IT ticketing systems and maintaining SLAs.
* Good communication, problem-solving, and customer-service skills.
