IT Support Engineer
You will provide Tier 1 and Tier 2 technical support across multiple locations, troubleshooting hardware, software, and connectivity issues. You will manage Windows, macOS, and iOS devices through Microsoft Intune; administer access through Entra ID; support workplace tools; coordinate onboarding and offboarding; resolve tickets; document solutions; and assist with security, backup, device-management, and datacenter support.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and connectivity issues across multiple locations.
- Manage Windows, macOS, and iOS devices using Microsoft Intune.
- Administer user access and security through Entra ID.
- Support Microsoft 365, Zoom, Slack, 1Password, FortiClient VPN, and ChatGPT Enterprise.
- Coordinate employee onboarding and offboarding, including account setup, device provisioning, and access permissions.
- Track and resolve IT tickets and escalate complex issues.
- Document solutions, recurring issues, and procedures in the IT knowledge base.
- Implement security, backup, and device-management best practices with IT leadership.
- Provide on-site support for datacenter systems and staff as required.
Requirements
- 3+ years of IT support or helpdesk experience in a fast-paced, multi-site environment.
- Proficiency supporting Windows and Mac operating systems.
- Hands-on experience with Microsoft Intune for device, application, and policy management.
- Familiarity with Entra ID or Azure AD for user provisioning, authentication, and access control.
- Understanding of TCP/IP, DNS, DHCP, and VPN networking fundamentals.
- Troubleshooting, analytical, and communication skills.
- Ability to multitask and manage competing priorities with minimal supervision.
Benefits
- 401K Retirement Plan with match
- Medical, dental, and vision insurance
- Life and disability insurance