IT Support Engineer

Salary: £37,000 - 56,000 per year

Requirements:

• We would ideally like you to be qualified to a minimum of CompTIA A+.
• We would ideally like you to hold an IPAF 3a/3b accreditation.
• We require at least 2 years of experience in a similar role.
• You should have a strong work ethic, with a conscientious and reliable approach.
• You must have a high level of professionalism and the ability to prioritise workload while working to tight timescales and company policies.
• You should have good communication skills.
• You must have high attention to detail, accuracy, and the ability to work under pressure to tight deadlines.
• You should be able to work both as part of a team and independently, with a flexible approach.
• You must be willing to work to a flexible timetable and, when required, cover other CLdN ports across the UK and Europe.
• You must hold a valid driving licence.

Responsibilities:

• We provide local and remote IT support for all Irish and UK sites.
• We maintain and install wireless and network infrastructure.
• We support PCs and associated IT equipment.
• We support all software packages used on company systems.
• We support CCTV and Access Control Systems.
• We provide IT support to vessels operated by the company.
• We proactively monitor and respond to incoming requests and issues via the Helpdesk platform, support email boxes, and helpdesk call queue.
• We administer bespoke IT systems.
• We follow the procurement process for IT business needs.
• We manage stock and maintain awareness of stock at risk.
• We deal with suppliers and contractors.
• We participate in departmental and role-related meetings for team building, brainstorming, and development.
• We install and configure CCTV equipment.
• We provide out-of-hours support where required by the call-out rota.
• We work closely with IT Management to ensure the successful completion of tasks and projects.
• We provide advice and assistance to other members of the IT team.
• We work at height when required.
• We complete and implement assigned work within time constraints.
• We follow and maintain best practices and health and safety policies.
• We take a proactive approach to problem solving, workload, and time management.
• We attend relevant training courses to support development in the IT Support Engineer role.
• We carry out any other duties as required.

Technologies:

• Excel
• Support
• Network

More:

We are CLdN RoRo Ireland Ltd., a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, we deliver reliable, cost-effective transport across Europe and operate 30 ships and more than 200 sailings each week, providing shortsea ro-ro connections between the European continent, the United Kingdom, Ireland, Iberia, and Scandinavia. We offer a Europe-wide cargo and multimodal network and operate with a strong sustainability focus, including the lowest CO2 footprint of all Western European RoRo operators. Our 3,000 employees support our mission to excel as an integrated provider of maritime links. We offer a competitive salary, pension scheme, life assurance cover, cycle to work scheme, company pension, on-site parking, private medical insurance, and sick pay. The role is based in person at our busy and expanding Ro-Ro Terminal.

last updated 33 week of 2026