IT Support Engineer [Contract] - No Experience Required
Summary
Entry-level contract IT support engineer in Singapore's Central Region: troubleshoots client platform problems, resolves escalated incidents, handles service requests, monitors SLAs, and supports platform implementation/upgrade projects. Requires only NITEC/Higher NITEC, basic IT understanding, good English, and comfort working in a healthcare environment.
Salary: $2,400 – $2,500 per month
Responsibilities:
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
Provide timely status updates to relevant parties.
Perform service requests related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Involved in client platform implementation/upgrade project.
Manage client platform implementation/upgrade project.
Perform research/evaluation of client platform tools.
Provide systems related technical advice to customers or project team.
Manage client platform management systems.
Manage systems changes through change request process & provide status reports to the relevant parties.
Perform client platform related presales tasks.
Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
Ensure service level meets requirement. Propose and implement action plans when required.
Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
Any ad hoc task that is relevant to the role
Requirements:
Good command in English to liaise with different entities
Candidate must possess at least NITEC/Higher NITEC and above
IT savvy / Basic Understanding of IT
Comfortable working in healthcare environment and take the necessary vaccines
Working hours: 44 hours, 5.5 days