IT Support Engineer, Corporate
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Summary
Corporate IT support engineer at Everlywell's Austin HQ, providing in-person and executive-level support, managing macOS laptops and SaaS tools (Google Workspace, Zoom, Slack, Jamf, Okta), AV/Zoom Rooms, onboarding/offboarding, and help desk triage in a HIPAA-regulated digital health environment.
Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.
Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.
Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.
We’re looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team.
You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.
This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. This role may require occasional travel within the US.
You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.
This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. This role may require occasional travel within the US.
What You'll Do:
- Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management.
- Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy.
- Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.
- Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.
- Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
- Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
- Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
- Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
- Automate repetitive processes to ensure fast, accurate, and secure end user support with minimal human interaction, where appropriate.
- Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.
What We're Looking For:
- 3–5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.
- Strong knowledge of macOS and Apple hardware troubleshooting.
- An ability to quickly troubleshoot both wireless and wired networking issues.
- Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
- Hands-on experience supporting AV equipment and Zoom Room configurations.
- Familiarity with Jamf or other Apple device management tools.
- Impeccable customer service and communication skills—especially when working with senior leaders.
- Strong organizational and prioritization abilities; able to work independently with minimal supervision, often with competing priorities.
- Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).
- A strong service-oriented mindset, with a friendly attitude and a genuine desire to help.
Bonus Points For:
- Experience with Okta, Auth0, or other identity platforms.
- Familiarity with AWS infrastructure or other cloud admin responsibilities.
- Hands-on knowledge of Jira and Confluence.
- Scripting or automation experience (e.g., Bash, Python, or AppleScript).
- Exposure to endpoint detection, compliance tooling, and IT auditing best practices.
Why You'll Love Working Here:
- Mission-driven company improving access to healthcare
- Fast-moving, startup environment with enterprise-level backing
- Open vacation policy (for salaried team members)
- Employee discounts and paid parental leave
- Comprehensive health benefits and 401(k)
- Supportive, people-first IT culture with a security mindset
If you’re someone who thrives in both high-stakes environments and everyday tech troubleshooting—who can support a C-suite one moment and automate a workflow the next—we’d love to meet you.
Security Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at .
Skills
As published by lever · 16 questions · 4 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website, Age, Race/EthnicitySelect all that apply, Gender, Transgender, Sexual Orientation, Disability (as outlined by the ADA), Veteran/Military Service, Pronoun(s)
Pick from a list (12)
- Do any of your immediate family members have an employment, consulting, or other financial relationship with Everly Health or any of its subsidiaries?
- Are you authorized to work in the US?
- Will you now or in the future require a sponsorship?
- Do you currently work at or have you ever worked at Everly Health?
- Did a current Everly Health employee refer you to the role?
- Do you have any employment, consulting, occupation, or board-service obligations that would interfere with your ability to work full-time for Everly Health or that would conflict with the business, goals, or mission of Everly Health?
- Have you ever worked for a State agency and been involved, in any capacity, in the process of procurement of goods or services, selection of vendors, or contract management?
- Do you have experience with macOS and Apple hardware troubleshooting?
- Are you comfortable supporting executives and handling urgent IT requests?
- This role will require being onsite at our Austin office 3-4 days a week. Does that align with what you are looking for?
- Do you have experience configuring enterprise IdP systems, such as Google Workspace, Okta, Entra ID/Active Directory?
- Everlywell operates in a hybrid model in Austin, TX. Employees are required to be in office 3 days a week (Tuesday - Thursday). Are you able to work out of our Austin office? If you are not located in ATX, are you willing to relocate?
Written answers (4)
- If yes, please name the employee that referred you optional
- If yes, please briefly describe those obligations optional
- If yes, please describe optional
- Whart compensation are you targeting?