IT Support Engineer (Desktop & End-User Support)

Salary: $2,400 – $3,200 per month

Job Overview

We are looking for a motivated and enthusiastic Junior Desktop Support Engineer to join our IT support team. The successful candidate will provide day-to-day technical assistance to end users, troubleshoot hardware and software issues, and ensure smooth IT operations.

This position is ideal for fresh graduates or individuals looking to build their careers in IT infrastructure and technical support. Candidates with more extensive experience and stronger technical capabilities may be considered for a Senior Desktop Support Engineer position.

Key Responsibilities

• Provide Level 1 desktop support for hardware, software and IT-related issues.

• Install, configure, maintain and troubleshoot desktops, laptops, printers and IT peripherals.

• Support Windows operating systems, Microsoft 365 and common business applications.

• Assist with user account creation, password resets and basic Active Directory administration.

• Troubleshoot basic network connectivity issues, including LAN, Wi-Fi and VPN.

• Perform IT equipment setup, deployment, replacement and asset management.

• Handle IT incidents and service requests through the ticketing system, ensuring timely resolution.

• Escalate complex technical issues to senior engineers or relevant technical teams.

• Provide onsite and remote technical assistance to end users.

• Maintain accurate technical documentation and support records.

Job Requirements

• Nitec, Higher Nitec, Diploma or Degree in Information Technology, Computer Science or related disciplines.

• Fresh graduates and candidates with up to 2 years of relevant IT support experience are welcome.

• Basic understanding of Windows 10/11, Microsoft 365 and computer hardware troubleshooting.

• Familiarity with Active Directory, basic networking and IT ticketing systems will be an advantage.

• Good problem-solving and communication skills.

• Customer-oriented attitude with a willingness to learn.

• Able to work independently and collaborate effectively within a team.

Career Opportunities

Candidates with more extensive experience in desktop support, IT infrastructure and advanced troubleshooting may be considered for a Senior Desktop Support Engineer position, with remuneration commensurate with experience and technical expertise.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level

• Working experiences

• Each employment background

• Reason for leaving each employment

• Last drawn salary

• Expected salary

• Date of availability