IT Support Engineer
Summary
Provides on-site IT support to office and luxury-retail boutique staff in Kuala Lumpur, handling hardware/software troubleshooting, IT hardware deployment, vendor coordination, and support for new system rollouts. Works with Windows, iOS, basic networking, and POS systems, with contact to retail customers in China and Hong Kong.
This position provides IT support assistance to the office and boutique operation's staffs/users.
Roles and Responsibilities
Maintains effective communication with the office users, retail operation team and store team
Works with respective internal technologies teams and functions to deliver support and services to retail operations staff.
Manages and works with vendors, outsourcers and contractors to provide the following services (but not limited to):
Project request
Store project
Provides on-site support services covering local business operation including office and store's users.
Provide IT hardware deployment services.
Support the implementation of IT projects, assisting with new system deployments and upgrades
Other related duties as assigned.
Skills, Knowledge and Experience
Sound knowledge and experience in IT support services
Excellent analytical and problem-solving skills
Knowledge in supporting Windows OS, iOS, basic networking and POS system is a plus
Able to work independently with minimum supervision.
Good communication skill in both spoken and written English
Able to communicate in Mandarin or Cantonese language is a plus. Engineer requires to be in contact with the customer located in China and Hong Kong.
Qualifications
Diploma or Degree in IT related fields
Minimum of 2 years' experience in IT hardware/software support
Experience in leading a team of engineers is a plus
With at least 1 year experience in supporting luxury retail customer (preference）
Benefits
5 working days
On job training
Allowances