IT Support Engineer (Entry-Mid Level)
Join a trusted IT solutions provider with 30+ years of experience. At Asiacloud Solutions, we empower our people with hands-on exposure, supportive teamwork, and real opportunities to grow in the IT field.
🛠️ Your Role as an IT Support Engineer
As the frontline of our IT operations, you’ll play a crucial part in ensuring smooth daily functioning for our internal teams and customers. Your work helps power Asiacloud’s mission to deliver top-tier service every day.
What You'll Do:
- Troubleshoot hardware/software issues onsite or remotely.
- Manage IT support tickets and follow up promptly with users.
- Assist with user onboarding/offboarding and device setup.
- Maintain IT assets and documentation.
- Support network connectivity (LAN/Wi-Fi), VPN, and shared resources.
- Perform imaging, installation, upgrades, and configuration of desktops/laptops.
- Set up and maintain AV equipment in meeting rooms.
🧠 What We're Looking For
- NITEC/Diploma in IT or related fields (or equivalent).
- Fresh graduates are welcome; 1–2 years of experience is an advantage.
- Familiarity with Windows OS, macOS, M365, and basic networking concepts.
- A strong problem-solving attitude and commitment to customer service.
- Willingness to travel to client sites when required.
- Someone who values teamwork, communication, and continuous learning.
💼 What You’ll Gain
- Training and mentorship from experienced engineers.
- Exposure to diverse technologies and real-world troubleshooting.
- A supportive, collaborative workplace built on trust and integrity.
- A chance to be part of a company making a positive impact through technology.
***Salary will be commensurate with experience. Only shortlisted candidates will be notified.