IT Support Engineer
Posted Updated
Key responsibilities
Diagnose and troubleshoot application issues and coordinate incident/request resolution.
Provide timely support through calls, email, chat, and JIRA Service Management.
Communicate technical issues and resolutions clearly to end users and technical teams.
Monitor recurring issues and contribute to continuous support and process improvements.
About you
Graduate of an IT-related course with at least 2 years of technical support experience in software development projects.
Working knowledge of operating systems, web/mobile applications, and APIs.
Familiarity with JIRA Service Management or similar service management tools.
Strong problem-solving, analytical, communication, and interpersonal skills.