IT Support Engineer

You will serve as the primary point of contact for desktop and end-user technical support in the New York office. You will troubleshoot Windows laptops, Microsoft 365, hardware, software, printers, and peripheral devices, and you will image, deploy, configure, and maintain laptops and workstations. You will provision and deprovision user accounts and equipment, create and administer Active Directory and Microsoft Entra ID accounts, manage enterprise AI tools, NTFS permissions, and security groups. You will support conference room technology including Microsoft Teams, Zoom, and AV equipment, assist with local networking and cabling, and maintain IT asset inventory and documentation. You will coordinate with vendors and senior IT staff, escalate complex issues while maintaining ownership through resolution, and deliver responsive, white-glove support to employees at all levels.

Responsibilities

• Serve as the primary point of contact for desktop and end-user technical support in the New York office
• Troubleshoot Windows laptops, Microsoft 365, hardware, software, printers, and peripheral devices
• Image, deploy, configure, and maintain laptops and workstations
• Provision and deprovision user accounts, laptops, and equipment for new hires and departures
• Create and administer Active Directory and Microsoft Entra ID user accounts
• Manage and administer enterprise AI tools and platforms
• Manage NTFS file permissions, security groups, and shared resources
• Support conference room technology, Microsoft Teams, Zoom, and AV equipment
• Assist with local office networking, hardware installations, and cabling
• Maintain accurate IT asset inventory and technical documentation
• Coordinate with vendors and senior IT staff to resolve infrastructure issues
• Escalate complex issues appropriately while maintaining ownership through resolution
• Deliver responsive, professional, white-glove technical support to employees at all levels

Requirements

• 1-3 years of IT support, desktop support, or systems administration experience
• Strong troubleshooting and analytical problem-solving skills
• Experience supporting Windows 10/11 environments
• Microsoft 365 administration and end-user support
• Experience imaging, deploying, and configuring Windows laptops
• Basic Active Directory administration
• Excellent documentation and organizational skills
• Basic networking knowledge including TCP/IP, DHCP, DNS, gateways, Wi-Fi, and switching fundamentals
• Outstanding customer service skills with a strong sense of urgency
• Ability to prioritize multiple tasks in a fast-paced environment
• U.S. work authorization required; no visa sponsorship
• Ability to occasionally support early morning, evening, or weekend maintenance activities
• Ability to lift and move standard desktop equipment and workstations
• Exceptional written and verbal communication skills

Benefits

• 10-15% bonus potential
• Competitive benefits