IT Support Engineer (Full-Time)
Salary: $14,667 – $22,000 per month
About the role
The IT Support Engineer provides day-to-day technical support for our clinical system, user workstations and related IT equipment deployed in hospitals. The role is focused on practical troubleshooting of software, hardware, operating systems, peripherals and local connectivity, with clear procedures for escalation when specialist support is required.
Key responsibilities
Provide day-to-day technical support for the clinical system, user workstations and related IT equipment deployed in hospitals.
Diagnose and resolve common software, hardware, operating system and peripheral-device issues.
Support current and legacy Windows operating systems required by deployed systems.
Perform clinical-system troubleshooting by checking application and service status, reviewing system/application/service logs, checking Windows services and restarting approved services according to established procedures.
Check workstation and device connectivity, including network, power and peripheral cable connections.
Collect logs, screenshots and other diagnostic information for escalation when an issue cannot be resolved through standard procedures.
Install, configure and replace PCs, monitors, printers, scanners and other supported equipment.
Perform computer hardware troubleshooting and component replacement where appropriate.
Install and configure operating systems and approved application software.
Support user accounts and computers within the local Active Directory environment.
Perform Microsoft Defender for Endpoint (MDE) checks and escalate security-related issues where necessary.
Troubleshoot LAN and network connectivity issues at the workstation/device level.
Maintain hardware and software inventory and assist with equipment deployment, movement, replacement and disposal.
Record incidents, troubleshooting activities and resolutions in the support system.
Follow documented support and troubleshooting procedures and escalate unresolved application, infrastructure or hardware issues to senior or specialist technical teams.
Assist with system upgrades, workstation deployments and other IT projects.
Maintain support procedures and technical documentation.
Communicate clearly with hospital users and provide appropriate updates during incident handling.
Requirements
Diploma, Higher Diploma or Degree in Computer Science, Information Technology or a related discipline, or equivalent practical experience.
1–3 years of relevant IT support experience preferred.
Practical knowledge of Windows desktop operating systems.
Ability and willingness to support legacy Windows operating systems used by deployed systems.
Good knowledge of PC hardware and peripheral devices, including printers and scanners.
Basic knowledge of Active Directory.
Basic understanding of TCP/IP and LAN connectivity.
Ability to perform Windows and application troubleshooting, including checking services and log files.
Familiarity with Microsoft Defender for Endpoint or similar endpoint-security software would be an advantage.
Good troubleshooting and problem-solving skills and the ability to investigate issues systematically.
Able to follow documented procedures accurately and escalate issues appropriately.
Responsible, patient and service-oriented when supporting users.
Good command of spoken and written English and Chinese.
Experience in healthcare or hospital IT support would be an advantage but is not essential.
What We Offer
Attractive remuneration and benefits package.
Learning and career development opportunities.
Meaningful, hands-on work supporting systems used in hospital environments.
Apply for this role
Please send a full resume with current and expected salary, spoken language proficiency and earliest availability to jobs@mobigator.hk
About us
Mobigator (H.K.) Limited is a member of Mobigator Technology Group, based in Hong Kong.