IT Support Engineer
Description
IT support engineer – enterprise monitoring (data centre operations) | Abu Dhabi
We are hiring an IT support engineer to join a data centre operations team supporting a leading UAE financial institution in Abu Dhabi. This is a hands-on, junior to early career role focused on system monitoring, backup operations, and core banking support.
What you will do
- Perform daily system monitoring across servers, hardware, applications, and key processes, including uptime checks and verification of scheduled jobs such as backups and DR replication
- Execute daily backup operations, ensuring file systems and data are backed up correctly, recovery media is created, and media is recycled
- Provide level 1 support across teams, investigating and troubleshooting issues as they arise
- Monitor performance and capacity across IT systems, applications, and data centre components
- Support core banking end of day activities and generate related reports
- Respond to IT, data centre, and database alerts and hardware malfunctions
- Track, document, and report incidents accurately
What you bring
- Bachelor's degree in computer science, information technology, or computer engineering
- 0 to 2 years of experience in a similar IT support or data centre operations role
- Working knowledge of servers (rack/blade), storage (SAN/NAS, backup and archive), and operating systems including Windows, Linux, and ideally AIX
- Exposure to virtualization technologies (VMware, Hyper V, or OpenShift) is an advantage
- Banking, finance, or core banking systems exposure is a strong plus
- Fluent in Arabic with a good command of English
- UAE based or willing to relocate to Abu Dhabi
- Strong communication skills and ability to work flexible hours, including shift coverage where required
Why this role
Join a high visibility data centre function supporting critical banking infrastructure, with direct exposure to enterprise monitoring, disaster recovery processes, and core banking operations. A strong stepping stone for engineers looking to build a career in financial sector IT infrastructure.