IT Support Engineer (Healthcare)

We are seeking an IT Support Engineer to provide technical support across our specialist healthcare businesses. The successful candidate will be responsible for providing end-user support and IT systems support across multiple clinic and corporate sites. The role includes supporting Clinic Management Systems (CMS), IT infrastructure, and day-to-day clinic operations. This position involves hands-on troubleshooting, system administration, and close collaboration with internal stakeholders and vendors to ensure reliable and secure IT operations.

At Singapore Medical Group, you'll be part of a dynamic healthcare organisation where technology plays an important role in supporting quality patient care and seamless clinic operations.

What You’ll Be Responsible For

1. IT Support & Operations

• Provide Level 1/2 (L1/2) support across clinic sites, including troubleshooting:

  • Clinic Management System (CMS)

  • Clinical / Laboratory systems

  • End-user computing (EUC) devices, including workstations, mobile devices, printing/scanning devices, and VoIP/digital telephony systems

  • Wireless access points and network connectivity

• Manage IT helpdesk tickets and ensure resolution in accordance with service level agreements (SLAs)

• Support multiple clinic sites, including onsite assistance when required

• Support clinic setup, relocation, and decommissioning activities

• Conduct user training and maintain IT documentation

• Maintain IT asset inventory and track software license renewals

• Develop and continuously improve IT documentation, SOPs, and knowledge base articles

2. Infrastructure & Security Support

• Support and maintain IT infrastructure, including firewalls, networks, servers, NAS, and security systems

• Perform system administration tasks including backups, patching, updates, and monitoring of system alerts and logs

• Troubleshoot network and infrastructure issues affecting clinical and laboratory systems

• Assist in audits, system reviews, and incident investigations in compliance with organisational and regulatory requirements (MOH, PDPA, HIA)

• Support endpoint security, antivirus/EDR, patch management and security monitoring activities

• Support IT security initiatives and recommend improvements to enhance system resilience and compliance

3. Systems & Project Support

• Support system migrations, clinic transitions, and data validation activities, working with users and vendors

• Collaborate with internal teams and vendors to troubleshoot issues and implement system enhancements

• Assist in application deployments, testing, rollouts, and user training

• Troubleshoot system integrations, including API connectivity between CMS, EMR, clinical systems and third-party applications

• Support the implementation and ongoing IT operations of new clinical and laboratory systems

Additional Information

• Standby support for evening and weekend clinic operations may be required on a rotational basis

• Perform other IT-related duties as assigned in line with operational and business needs

The Experience and Expertise You’ll Bring

• Diploma in Information Technology or related discipline, with at least 2 years of relevant experience

• Experience in healthcare IT, hospital, clinic, laboratory or other regulated environments is an advantage.

• Experience supporting CMS, clinical or laboratory systems, IVF/fertility systems experience

• Strong analytical, problem-solving, and communication skills

• Ability to work in a fast-paced, team-oriented environment

• Experience in IT administration (system maintenance, user management) preferred

• Self-motivated with a willingness to learn and improve technical skills