IT Support Engineer

Salary: £27,000 - 37,000 per year

• At least 2 years of experience in a Managed Service Provider environment
• Full UK driving licence and a car available for business purposes
• Relevant experience with Microsoft software and technologies, including Microsoft 365
• Relevant experience with Windows 11, iOS, and Android mobile devices and tablet versions
• Good knowledge of hardware, including laptops, PCs, printers, tablets, and smartphones
• Strong communication skills, both by telephone and face to face
• Team skills and the ability to work independently
• Problem-solving skills
• Organisational skills, including good time management
• Accuracy and attention to detail
• GCSE or equivalent preferred

• Provide excellent customer service by building rapport and identifying appropriate solutions
• Meet established Service Level Agreements for turnaround times
• Identify, troubleshoot, and document user issues and fixes, following a structured problem-management and resolution process
• Work with colleagues and, occasionally, vendors to resolve customer problems
• Maintain accurate records, including timesheets
• Keep up to date with emerging technologies and undertake ongoing training
• Work in our office and at customer sites

• Android
• Hardware
• Support
• Microsoft 365
• Mobile
• Windows
• iOS
• Office 365

More:

We are a Southampton-based IT and communications company seeking an enthusiastic individual to join our friendly team and provide IT support to our small and medium-sized business clients. The position is full-time and permanent, with annual pay of £27,000–£37,000, a company pension, and on-site parking. The role is based in person; customer-site visits may be part of the work, and we pay a mileage allowance.

last updated 44 week of 2026