IT Support Engineer / IT Support Executive
We are seeking a dedicated and skilled IT Support Engineer to join our team. The ideal candidate will provide technical assistance to internal users, maintain IT infrastructure, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, customer-centric thinking, and the ability to work in a fast-paced environment.
Key Responsibilities
Technical Support
- Provide Level 1/Level 2 support for desktops, laptops, printers, and network devices.
- Troubleshoot issues related to Windows OS, macOS, Linux (basic), Office 365, and enterprise applications.
- Install, configure, and maintain hardware, software, and peripherals.
- Handle system upgrades, patch management, and regular maintenance.
- Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP related issues.
- Manage user accounts, permissions, and access through Active Directory.
Infrastructure & Monitoring
- Assist in maintaining network devices (routers, switches, firewalls).
- Monitor system performance and ensure uptime.
- Support installation and maintenance of servers, cloud solutions, backups, storage devices, etc. (as applicable).
- Ensure IT assets are tracked, updated, and maintained.
User Support
- Respond to user queries via email, phone, or ticketing system.
- Provide timely resolution and escalate issues to senior engineers when needed.
- Train employees on basic IT usage, security practices, and software tools.
IT Administrative Tasks
- Maintain logs, documentation, and SOPs.
- Support procurement of IT hardware/software.
- Ensure compliance with IT security policies and audit requirements.
Requirements
Required Skills & Qualifications
- 3+ years of experience as IT Support Engineer / Desktop Support / Technical Support.
- Strong knowledge of:
- Windows OS (7/10/11), macOS basics
- Office 365 / Outlook / Email configurations
- Networking (TCP/IP, DNS, DHCP, VPN)
- Active Directory & basic server concepts
- Windows OS (7/10/11), macOS basics
- Experience with ticketing tools (Jira, Freshservice, Zoho Desk, etc.).
- Good troubleshooting and diagnostic skills.
- Excellent communication and customer-service orientation.
- Ability to handle multiple tasks and work independently.
Preferred / Good-to-Have Skills
- Knowledge of cloud platforms (Azure, AWS, Google Workspace)
- Basic understanding of cybersecurity and endpoint protection tools
- Experience with remote support tools (AnyDesk, TeamViewer, RDP)
- Certifications like:
- CompTIA A+ / N+
- Microsoft Certified: Modern Desktop Administrator
- CCNA (basic networking)
- CompTIA A+ / N+
Benefits
What is in for you?
At WeblineIndia, in addition to competitive salary, we also provide an extensive benefits package which includes.
- 5-days working.
- On-site international work opportunities.
- Creative freedom to work.
- Work-life balance.
- Festive Holidays.
- Paid Leaves.
- Monetary incentives.
- Referral benefits.
- Various Awards & Recognition programs.
- Sponsored learning & certification programs.
- Fun events.
- And so much more.
Join our team and contribute to our mission of delivering exceptional content that promotes our software solutions and services and engages our target audience.