IT Support Engineer
IT Support Engineer Opportunity (Remote):
We are looking for an enthusiastic and motivated Information Technology Support Engineer Intern to join our dynamic team. As an IT Intern, you'll have the opportunity to gain hands-on experience by providing technical support, assisting with network management, and contributing to the maintenance of our IT infrastructure. This internship offers a fantastic chance to expand your skills, work closely with experienced professionals, and be part of exciting projects in a fast-paced environment.
Experience Required: 3 months to 1 year
Key Responsibilities:
- Assist with installing, configuring, and updating hardware, software, and operating systems (Windows 7, 10, Windows Server 2012, 2016, 2019).
- Support case requests, including change requests, complaints, and general inquiries.
- Provide technical support and assist in troubleshooting network-related issues.
- Help manage and support Microsoft products, including Windows Server, Microsoft 365, Exchange, Active Directory (AD), and Group Policy Objects (GPO).
- Collaborate with the team to implement and maintain virtualization technologies like VMware and Azure.
- Assist in installing, configuring, and managing Exchange Server (2013, 2016).
- Learn about and contribute to Windows patch management and application deployment.
- Support the maintenance of antivirus, backup, and storage systems.
- Gain hands-on experience managing network components, including firewalls, switches, routers, and wireless access points.
- Support the team's cyber security efforts by learning relevant tools and practices.
- Utilize PowerShell and other scripting languages under guidance for system optimization.
Requirements
- Current enrolment in or recent completion of a degree in Information Technology, Computer Science, or a related field.
- Basic knowledge of Windows Server, Active Directory, DHCP, DNS, and File Services.
- Familiarity with Microsoft products (Windows Server, Microsoft 365, Office, Exchange, AD).
- Interest in virtualization technologies like VMware and Azure.
- Understanding of networking fundamentals, including firewalls, routing, and switching.
- Willingness to learn PowerShell and scripting languages.
- A passion for technology and eagerness to gain practical IT experience.
- Strong English communication and teamwork skills.
Preferred:
- Previous experience with IT support or internships is a plus.
- Awareness of cybersecurity tools and practices.
- Familiarity with backup applications and storage solutions.
- Fluent English Communication
Benefits
Benefits:
- Hands-on experience in a professional IT environment.
- Exposure to various technologies and opportunities to develop your skills.
- Guidance and mentorship from experienced IT professionals.
- Work on challenging and meaningful projects that contribute to the company's operations.
- Opportunity for future career growth within the company.
- Collaborative and supportive team environment.