IT Support Engineer
Posted Updated
Salary: £29,000 - 32,000 per year
Requirements:- Minimum 2 years experience in an IT Support Engineer role, with extensive user and system support experience
- Excellent communication and customer support skills
- Ability to manage time independently and prioritize support tickets by incident type and severity
- Knowledge of Windows Server and desktop operating systems
- Solid knowledge of Microsoft Office 365 management and Microsoft SQL Server
- Experience with IP telephony systems
- Experience maintaining routers and firewalls
- Team-player approach
- Provide hands-on technical deskside and remote support for users PC hardware, software, and associated peripherals
- Log support calls and document outcomes to help resolve common queries
- Troubleshoot and resolve network connectivity issues
- Manage VoIP and digital phone systems
- Assist with maintaining and distributing software packages, both manually and automatically
- Redirect or escalate support requests to external IT consultants when required
- Install and configure operating systems to standards agreed with external IT consultants
- Help prepare, install, and maintain the firms disaster recovery centre, and assist with and provide guidance on the disaster recovery plan
- Set up and manage Android and iOS mobile phones and their contracts
- Android
- Hardware
- Support
- Mobile
- Network
- Office 365
- SQL
- Windows
- iOS
More:
We are JS Legal Recruitment Ltd, and we are working with a highly regarded law firm in Braintree to recruit an experienced IT Support Engineer for a hands-on, frontline support role serving users with varying levels of technical experience. The position is Monday to Friday, 9:00 a.m. to 5:30 p.m. Benefits include 22 days of annual leave, plus bank holidays and additional days for the Christmas closure.
last updated 41 week of 2026