It Support Engineer @ Koppal Karnataka

Position: IT Support Engineer

Location: Koppal, Karnataka

Experience: Must have 4-10 years of experience.

Qualifications: Graduation in IT or Computer Science

Responsibilities

• Hardware Support: Diagnose and repair desktops, laptops, printers, and peripheral devices; install or upgrade hardware components like RAM and hard drives.
• Software & OS Management: Install, configure, and update operating systems (Windows, macOS, ) and office productivity suites;
• Ticketing & Incident Resolution: Respond to user support requests logged via ticketing tools, handling issues both on-site and remotely.
• User & Access Administration: Manage employee accounts, reset passwords, and handle permissions using Active Directory
• Network & Connectivity Support: Troubleshoot basic local area networks (LAN/WAN), Wi-Fi, VPN connections, and DNS settings.
• Security & Maintenance: Apply security patches, run antivirus scans, enforce data protection policies, and perform system backups.
• New Employee Onboarding: Set up new workstations, configure required software, and hand over operational systems to staff.
• Documentation: Log solutions, update asset inventory, and maintain knowledge base records for future reference.

Key Skills & Requirements

• Technical Knowledge: Proficiency in Windows, macOS, and basic networking, and hardware diagnostics.
• Tools & Platforms: Experience with remote support tools, Active Directory, and service desk ticketing software.
• Soft Skills: Problem-solving ability, clear communication, and customer service orientation.