IT Support Engineer

With over two decades of experience, Kutir partners with forward-thinking companies to build world-class teams across emerging technologies. We bring deep domain expertise, a sharp eye for innovation, and a trusted network of proven engineers and architects.

We help you accelerate product development, scale innovation, and unlock business value by connecting you with top-tier professionals.

Whether you're building AI-first products, scaling cloud infrastructure, or driving digital transformation, Kutir brings the right expertise to help you move faster and smarter — with confidence.

Let's shape what's next. Together.

Dedicated IT Support Engineer (Level 1 - On-Site)

• Location: On-site (Multiple locations across Mexico: CDMX, Toluca, Irapuato, San Luis Potosí, Villahermosa, Zapopan, Monterrey, Cuautitlán Izcalli, Cuautlancingo).
• Employment Type: Full-Time / Dedicated On-Site
• Shift: Standard Business Hours (Monday to Friday)

Job Overview

We are looking for a dedicated On-Site IT Support Engineer (Level 1) to manage daily end-user IT support, workplace hardware troubleshooting, and local IT infrastructure maintenance at our client's facility. This is a full-time, on-site role responsible for delivering prompt technical assistance and maintaining high operational uptime.

Key Responsibilities

• Provide first-line on-site technical support for desktop computers, laptops, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, operating system (Windows/macOS), and local network connectivity issues.
• Execute User Account Management tasks (Active Directory / Microsoft 365 onboarding, offboarding, access requests).
• Perform hardware deployments, system imaging, data migration, and workstation setup for new hires.
• Manage local IT inventory, IT asset tracking, and return/replacement of defective equipment.
• Document all incidents and service requests in the ITSM ticketing system following established SLAs.
• Escalation management: Coordinate with Level 2/3 engineering teams and external vendors for complex technical issues.

Qualifications & Requirements

• Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
• Experience: 1–3 years of experience in hands-on Desktop Support, Helpdesk Level 1, or Field Technical Support.

Technical Skills:

• Proficiency in Windows 10/11 and Microsoft 365 environment.
• Basic knowledge of networking fundamentals (TCP/IP, DHCP, DNS, LAN/Wi-Fi troubleshooting, patch panels).
• Familiarity with ticketing tools (ServiceNow, Jira, Remedy, or similar).
• Soft Skills: Strong customer service orientation, clear communication skills, and structured problem-solving ability.
• Language: Professional working proficiency in English (verbal and written) is preferred for internal escalation reporting.

Lo que busca la empresa

• Level 1

• Tiempo de experiencia 2 años
• Estudios Universitarios - no titulado

Competencias clave para el puesto

• Networking
• Windows
• Microsoft Office
• Inglés - Avanzado