IT Support Engineer – L1/L2
Salary: $3,000 – $3,500 per month
About the Role
We are looking for an IT Support Engineer (L1/L2) to provide technical support across end-user, Microsoft 365, systems and network environments.
This role is suitable for an IT support professional who already has good troubleshooting fundamentals and wants to develop deeper experience in servers, networking and infrastructure support.
You will handle day-to-day technical issues, assist with escalated incidents and work alongside experienced technical teams on more complex infrastructure matters.
Key Responsibilities
Provide L1/L2 technical support for end users and customer environments.
Troubleshoot Windows, Microsoft 365, hardware and software issues.
Support Active Directory user accounts, permissions and access issues.
Troubleshoot basic LAN/WAN, Wi-Fi, DNS, DHCP and VPN issues.
Assist with Windows Server administration and maintenance.
Support infrastructure activities including patching, backup and system checks.
Assist senior engineers with firewall, virtualization and cloud-related issues.
Escalate complex technical incidents when required.
Maintain clear technical documentation and ticket updates.
Requirements
Diploma in IT, Computer Science or related discipline, or equivalent practical experience.
Around 2–3 years of IT support, desktop support or technical support experience.
Good troubleshooting knowledge of Windows environments.
Hands-on experience with Active Directory and Microsoft 365.
Basic understanding of networking concepts including TCP/IP, DNS, DHCP and VPN.
Good communication and customer-support skills.
Willingness to learn and develop deeper infrastructure-support skills.
Able to work in Singapore.
Advantageous
Exposure to any of the following would be beneficial but is not mandatory:
Windows Server
VMware / Hyper-V
Firewalls
Azure / AWS
Backup solutions
Endpoint security
PowerShell
Working Arrangement
Full-time position
S$3,000–S$3,500 monthly
Customer-site / office / remote support depending on deployment
May occasionally require after-office support depending on customer requirements
Application
Interested candidates may apply and we will review your profile and contact shortlisted candidates for further discussion.
People Connects Pte Ltd
EA Licence No. 25C3002
Lim Liang (Jason)
CEI Reg. No. R2157225