IT Support Engineer (L2)
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Summary
Level 2 application support engineer based in Lisbon or Porto, providing second-line support for enterprise business applications: investigating production incidents, analyzing logs, running SQL queries, and coordinating with development and business teams in an Agile environment.
We are looking for an IT Support Engineer (Level 2)-Lisbon Or Porto to join an international team supporting enterprise applications and business users.
You will be responsible for providing second-line support, troubleshooting functional and technical issues, analysing incidents, working with SQL, collaborating with development teams and supporting business applications in an Agile environment.
Main responsibilities
- Provide Level 2 Application Support.
- Investigate and resolve production incidents.
- Analyse logs and troubleshoot application issues.
- Execute SQL queries for data analysis and troubleshooting.
- Collaborate with Development and Business teams.
- Escalate and follow up complex issues.
- Support deployments and application releases.
- Monitor applications and ensure service continuity.
- Participate in incident management and root cause analysis.
Required skills
- Minimum 2 years of Level 2/Application Support experience.
- SQL.
- Knowledge of software development concepts.
- Basic SAP knowledge.
- Incident Management.
- Production Support.
- Professional French.
- Professional English.
Nice to have
- Banking or Insurance experience.
- ITIL.
- Jira.
- Linux.
- APIs.