IT Support Engineer L2
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Summary
Customer-facing L2 IT Support Engineer handling incident and request resolution for managed services clients, responding to infrastructure and security monitoring alerts, and attending client sites when required while working alongside senior L2/L3 engineers.
IT Support Engineer (L2) The Role The Role Customer-facing L2 IT Support Engineer position predominantly working on Incident and Request Resolution for our Managed Services Customers. Responsible for responding to alerts across various monitoring solutions for Infrastructure and Security. Attending client sites when required and working with Senior L2/L3 Engineers to highlight improvements and risks in customer environments. Requirements - Minimum of 3-4 years in an IT Support or Managed S…