IT Support Engineer - Level 1 | FIS AU
Posted
Summary
Level 1 IT Support Engineer on a consolidated service desk employed by TIMG, resolving routine incidents and service requests and managing tickets for Freightways Australia businesses (Allied Express, TIMG, Shred-X/Med-X, VT Freight Express). Day to day is practical technical support, ticket ownership, and keeping users informed through resolution or handover.
Help people get back to work with practical technical support and dependable customer service. Employed by TIMG, you will join a consolidated service desk supporting users and critical IT systems across Freightways Australia businesses, including Allied Express, TIMG, Shred-X/Med-X and VT Freight Express. Reporting to the Service Desk Lead, you will resolve routine incidents and service requests, manage your assigned tickets and keep users informed through resolution or a clear handover. What y…