IT Support Engineer - Level 2 | FIS AU
Posted
Summary
Level 2 IT Support Engineer on TIMG's consolidated service desk, owning escalated incidents and requests and driving support improvements for Freightways Australia businesses (Allied Express, TIMG, Shred-X/Med-X, VT Freight Express). The role blends deeper technical investigation with strong customer service.
Resolve the harder support problems and make the next incident easier to handle. Employed by TIMG, you will join a consolidated service desk supporting Freightways Australia businesses, including Allied Express, TIMG, Shred-X/Med-X and VT Freight Express. Reporting to the Service Desk Lead, you will combine deeper technical investigation with strong customer service. You will own escalated incidents and requests, and take assigned support improvements from the identified need through to a verif…