IT Support Engineer | Level 2 Support

About the Role

We're looking for a friendly, proactive IT Support Engineer who enjoys helping people and solving problems. This is a hands-on Level 2 support role where you'll provide both face-to-face and remote support across desktops, hardware, Microsoft environments and networking. You'll be someone who takes ownership, builds strong relationships with users and enjoys being the person people turn to when they need help.

What You'll Be Doing

• Providing Level 2 onsite and remote IT support
• Troubleshooting Windows, Microsoft 365, hardware and software issues
• Supporting Active Directory and user administration
• Assisting with network connectivity troubleshooting
• Supporting technology upgrades and improvement projects
• Working closely with users, vendors and internal stakeholders

What We're Looking For

• Experience in IT Support, Desktop Support or Level 2 Support
• Strong customer service and communication skills
• Experience supporting Windows and Microsoft environments
• Active Directory experience
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• A self-starter who takes ownership and enjoys helping people
• Australian driver's licence

Apply Now

If you're looking for a role where you can make an impact, build relationships across the business and continue developing your technical skills, we'd love to hear from you.