IT Support Engineer (m/f/d) for Vantage Towers
At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.
As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.
Your Responsibilities:
- L2 Application Support & Operations: You perform day-to-day L2 support, maintenance, monitoring, and troubleshooting for vital business applications (CRM, ERP, billing systems, API gateways), ensuring high operational availability.
- Incident Management & Problem Reduction: You manage incident resolution, problem management, configuration changes, and batch processing, proactively driving down trouble tickets and service request trends.
- Automation & Process Efficiency: You identify automation opportunities, streamline operational workflows to reduce costs, and deliver measurable performance improvements against operational KPIs.
- Technical Roadmaps & Capacity Planning: You lead WAR ROOM investigations and contribute to technical roadmaps through systematic capacity planning and hardware assessments.
- Vendor & SLA Governance: You align with internal support teams and external suppliers in periodic governance meetings, monitoring SLAs/KPIs and handling technical escalations effectively.
Your Profile:
- Educational Background: Degree in Computer Science, Information Technology, Software Engineering, or a comparable technical qualification.
- Professional Experience: Proven track record in IT system administration, cloud environments (e.g., AWS, GCP), and supporting enterprise applications in production.
- Technical Skills: Strong administration experience with Salesforce Lightning Platform (CPQ, CLM, CRM), Linux system administration, networking, SQL databases, REST APIs, and monitoring tools (Prometheus, Grafana, ELK); experience with Apache Superset is a plus.
- Soft Skills: Strong analytical problem-solving skills, stakeholder management capabilities, structured troubleshooting approach, and effective communication under pressure.
- Language Proficiency: Fluent spoken and written communication skills in both English and Hungarian.
At Vantage Towers, we operate in 8 different European countries. This role will be based in Budapest, Hungary.
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Flexible work: we offer hybrid forms of working from home or in our Budapest office
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Top Equipment: you receive a new laptop as well as a mobile device, and a parking slot if needed
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Salary & Vacation: you can profit from a meal allowance delivered on a Pluxee card (10.20€/day) and 7 extra vacation days.
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Work-Life-Balance: we offer parental leave support as well as an optional membership in the Vodafone club (discounts for gym, activities, etc.).
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Learning & Growth: LinkedIn Learning, individual support for your professional and personal development as well as international career opportunities
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Health & Social Care: profit from a Pension plan, full health insurances and life insurance
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Team & Culture: work in a diverse, multiculture team which is committed to the values: Accountability, Respect, Teamwork and Trust. We offer the unique opportunity to shape our organization – together as OneVT
Are you ready to create the future of digital telco infrastructure together with us? Then we are happy to receive your CV. Depending on the role, we generally invite you to two-three rounds of interviews before you receive an offer.
We are committed to fostering an inclusive workplace where everyone can thrive. Applications from all individuals, regardless of background, identity, or ability are more than welcome. If you require any reasonable adjustments during the recruitment process, please contact us so we can support you.
Not the right match? We have plenty of other opportunities to choose from here.