IT Support Engineer

About us

Northwood is a family-owned group of associated companies that provide the manufacturing, supply and transportation of paper hygiene and wiping products for both the away-from-home and consumer market.

Our mission is to be the market-leading partner of choice in the away from home tissue industry. One of only a small handful of companies in the UK market that is fully vertically integrated; Northwood is involved at each point in the supply chain, from raw material supply, tissue and towel manufacturing, end-user product converting, storage and transportation.

Our remit is huge, with a portfolio of products covering two key systems brands, professional wiping, commodity, consumer paper and private label. We sell into a distribution network spanning the UK, Ireland and Europe, which in turn service markets such as healthcare, hospitality, hotels, engineering, janitorial, catering and education.

We are a highly successful, award-winning and ambitious business that has grown from a humble paper sales business to a market leader employing over 800 colleagues, across 11 sites in the UK and Spain.

We differentiate ourselves by excelling in product quality alongside market-leading service and sales support.

About the Role

Join Northwood as IT Support Engineer and support the delivery of high-quality IT services across our dynamic business.

You will gain hands-on experience with modern cloud technologies and end-user support where you will help maintain and improve IT infrastructure, ensuring reliable operations for production, logistics, and office-based teams.

Please note: This role is full time, permanent, and based fully onsite with travel. Hybrid working is not offered with this role.

Job Opportunity

An insight into the role:

• Provide second-line technical support to employees across all UK sites, and third-line technical support with cloud and infrastructure.

• Assist with troubleshooting hardware issues on Windows 11 laptops, desktops, and mobile devices.

• Support users with Office 365 applications including Teams, Excel, Outlook, SharePoint, and OneDrive.

• Assist in maintaining on-site & cloud services (Azure AD, Exchange, SharePoint etc).

• Help with onboarding/offboarding processes including account creation, device configuration, and permissions.

• Support device management, security policies, updates, and application deployment.

• Contribute to IT asset management: equipment tracking, hardware lifecycle, licensing updates.

• Support the rollout of IT improvements and technology upgrades across sites.

• Perform basic printer, hand-held device and peripheral troubleshooting.

• Participate in digital transformation or cloud migration initiatives.

• Assist with documentation, testing, and deployment activities for IT improvement projects.

• Collaborate with colleagues across the IT team to deliver multi-site projects.

Company Benefits

• Company pension
• Life assurance
• Sick pay
• Free company products
• Free on-site parking
• Food, retail, holidays, cinema, and gyms discounts
• Wellness programmes, including Employee Assistance Program and OnDemand GP service
• Free early access to pay scheme
• Salary sacrifice schemes
• Employee referral scheme

Essential Skills

We’re looking for knowledge and understanding in the following areas:

• Windows 11 configuration, troubleshooting, and user profile management.

• Cloud environments, e.g. Azure Active Directory and Microsoft 365 administration.

• Cybersecurity principles such as MFA, phishing prevention, access control, and data protection.

• Advanced networking concepts (LAN/WAN, Wi-Fi, DHCP, DNS, VPN).

Additional attributes we’re looking for:

• Strong customer service focus; strong communicate skills (colleagues at all levels).

• Problem-solving capability with a logical, methodical approach.

• Initiative to take ownership and accountability for projects\tasks.

• Ability to learn quickly and adapt to evolving technologies.

• Interest in cloud computing, automation, or scripting (PowerShell).

• Experience using ticketing or helpdesk systems.

• Demonstrate a proactive and positive attitude toward learning and development.

• Follow IT processes, documentation standards, and security protocols.

• Engage in continuous improvement by suggesting enhancements to IT services.

• Be willing to travel occasionally to other UK sites with members of the IT team.

• Represent IT in a friendly, solution-oriented manner across the business.

DEI Statement

At Northwood, we are committed to fostering an inclusive and diverse environment where everyone is welcomed and respected. We strive to promote a workplace that celebrates diversity and encourages individuals to express their opinions and beliefs. We are dedicated to providing equal opportunities for all.