IT Support Engineer - On-site
Posted 5
views
Summary
A 2nd Line Deskside Technician role in Rochester, Kent, working fully on-site. The engineer escalates and resolves technical issues the 1st Line Service Desk cannot fix, providing in-depth diagnosis and deskside resolution of application and administrative IT problems.
Role: 2nd Line Deskside Technician Reports to: Delivery Services Manager 5 days on-site Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Key Responsibilities: Undertake work and activities which support the achievement of the IT Team objectives and in accordance t…