IT Support Engineer
Salary: $75,000 – $90,000 per year
Position: IT Support Engineer
Location: West Perth
Rate: $75,000 - $90,000 + super
Job Type: Permanent, Full Time
Position Overview:
OUI Recruitment is currently searching for a talented and motivated L2 Engineer to join a leading Managed Service Provider. The team is friendly and supportive, offering extensive training including funded certifications. They are committed to providing exceptional service to their clients, all of whom are friendly and approachable. This is an excellent opportunity for someone looking to take the next step in their career.
Perks:
Service vehicle for site visits (no need for parking charges or wear and tear)
Emphasis on internal promotions
Culture of continuous learning and self-development at all levels of the business
Extensive training opportunities, funded and paid for certifications
Team building events, celebrations, recognition awards and prizes
Flexible working arrangements
Roles & Responsibilities:
Taking escalations from Level 1 and owning them through to resolution
Deliver Level 2 technical support and assist with project-based work across a varied SMB client base
Assist with client onboardings, technology implementations, and migrations
Answering inbound support calls and managing the ticket queue
Remote and onsite support across multiple client environments
Microsoft 365 administration (Exchange, Teams, Intune, SharePoint, etc.)
Windows Server and Active Directory management
Networking troubleshooting (DNS, DHCP, VPN, VLANs)
Backup solution management and health checks
Technical documentation
Strong focus on customer service and communication
On-call support rotation
Role Requirements:
Previous experience in a support role, ideally within an MSP environment
Strong customer service focus with excellent communication skills
Ability to manage competing priorities and work independently
Comfortable working across a diverse client base with varying technical environments
Willingness to participate in on-call support rotation
Valid driver's licence required (service vehicle provided for site visits)
Australian working rights required
Technical Requirements:
Microsoft 365 administration (Exchange Online, Teams, Intune, SharePoint)
Windows Server and Active Directory management
Networking fundamentals (DNS, DHCP, VPN, VLANs)
Backup solution management and monitoring
Experience with MSP ticketing and remote support tools
Relevant certifications (Microsoft 365, CompTIA) highly regarded
We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.
We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Email: info@ouirecruitment.com
Phone: (08) 6219 8033