It Support Engineer
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Summary
IT operations/support engineer in Bengaluru who troubleshoots escalated application and infrastructure issues, patches and monitors servers, drives major incident management, and runs day-to-day IT ops within SLAs, with periodic on-call shifts. Core stack: Microsoft Azure (incl. AKS), Linux, and observability tooling such as Elastic, Kibana, and Grafana.
Key Responsibilities
- Analyze, troubleshoot, and resolve complex application and infrastructure issues escalated from initial monitoring lines.
- Monitor and maintain servers and apply crucial patching and infrastructure upgrades.
- Actively participate and drive technical resolutions during Major Incident Management (MIM) situations.
- Operate, maintain, and configure advanced infrastructure and application monitoring tools.
- Look for continuous improvement.
- Anticipate and track operational risks and provide solutions.
- Manage day-to-day IT Ops business: coordinate IT operational tasks (incidents, problems, vulnerabilities), changes and releases with internal IT colleagues, providers, and business users.
- Perform administrative tasks within SLAs and KPIs.
- Collaborate and consult with projects with focus on ITCM, observability, and a smooth transition into operations.
- Multiple one-week on-call shifts distributed across the year.
Requirements
- Tertiary- or university degree in IT, Business and Information Systems Engineering or work experience.
- Solid know-how and experience in basic infrastructure, client/server technologies, databases, web services, Windows Services, Cloud and IT Security.
- Cloud & Platforms: Strong expertise in Microsoft Azure services, Cloud Infrastructure, and containerized environments (AKS - Azure Kubernetes Service).
- Operating Systems: Proficient in managing and troubleshooting Linux Systems.
- Data & Observability: Hands-on experience with Elastic, Kibana, Grafana, and writing/optimizing SQL queries.
- Processes: Strong adherence to ITIL frameworks and processes, operating smoothly in Agile, SAFE, and DevOps environments.
- Basic know-how and experience in observability. Working knowledge in Elastic, Kibana, Grafana and Atlassian Tool - JIRA knowledge
- Very good analytical and problem-solving skills.
- Right mindset to learn and understand how interfaces are working
- Fluent in English, German is an advantage.
- Good communication skills.
- Flexible, able to work independently and under pressure.
- ITIL V3 or V4 foundation.
- Strong team player.
