IT Support Engineer
The Information Technology Specialist II supports computing devices and software applications. This role provides technical assistance, manages support tickets, troubleshoots hardware and software issues, and conducts end-user training. Additionally, it contributes to maintaining hardware and software standards, manages inventory, and assists with password resets. This position is the second-level position within the Technology Support Specialist series with specific requirements in experience, training, and skills.
Requirements
Key Responsibilities:
- Troubleshoot and resolve hardware, software, and
network issues.
- Provide remote technical assistance through
various channels.
- Manage support helpdesk tickets, ensuring timely
resolution or escalation for complex issues.
- Offer technical advice to end-users and provide
technology-related training.
- Document solutions for technical difficulties in
the helpdesk system.
- Assist with software installations following
site technology standards.
- Manage hardware inventory
- Perform tasks related to hardware setup,
troubleshooting, repair, and replacement.
- Independently handle computer software
installation and configuration.
- Provide end-user training on hardware and
software usage.
- Configure and maintain computing devices,
operating systems, and software.
- Respond to complex end-user software and
hardware problems.
- Deploy, install, maintain, troubleshoot, and
repair hardware components.
- Evaluate hardware and software requirements
based on site standards.
Education and Experience:
1 year of experience working in a corporate network
environment and/or systems support, diagnosing and troubleshooting end-user
software/hardware problems, and/or performing routine systems
maintenance.
Skills and Abilities:
- Basic troubleshooting skills in desktop MS
Windows OS, network systems, computer communications (e.g., LAN, WAN, VoIP,
Wi-Fi, virtual systems).
- Proficiency in computer diagnostics,
maintenance, installation, and repair
- Strong analytical and communication
skills.
- Ability to work independently with minimal
supervision.
Benefits
• Health insurance coverage for Self, Spouse, and Kids, father and mother
• Retirement savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization