IT Support Engineer
Salary: $18,000 – $25,000 per month
About the role
We are looking for a customer-focused and enthusiastic L1 IT Support Engineer with at least 2 years of IT support experience. This role is ideal for someone who enjoys troubleshooting technical issues, helping end users, and building strong client relationships. As a managed services provider, you will have the opportunity to support clients across multiple industries and work with a broad range of technologies and environments.
Key responsibilities
Provide first-line IT support via phone, email, remote tools, and onsite visits
Troubleshoot desktop, laptop, printer, mobile device, and peripheral issues
Support Microsoft 365, Outlook, Teams, OneDrive, and related cloud services
Perform user account administration, password resets, and access management
Escalate complex incidents to senior engineers when required
Maintain accurate ticket documentation and ensure SLA compliance
Assist with hardware deployment, device setup, and workstation migrations
Deliver excellent customer service and communicate effectively with users at all levels
Participate in occasional onsite support and project activities
Travel to Mainland China occasionally to support client requirements
About you
Minimum 2 years of IT support or Service Desk experience
Strong troubleshooting and problem-solving abilities
Excellent communication and interpersonal skills
Experience supporting Windows 10/11
Experience supporting Microsoft 365
Experience supporting Active Directory / Entra ID
Basic networking knowledge (TCP/IP, Wi-Fi, VPN)
Experience with printers and end-user devices
Ability to prioritize and manage multiple support requests
Fluent English and Cantonese required; Mandarin is an advantage
About us
PTS Managed Services is an independent IT services provider delivering managed IT services, IT projects, cloud solutions, procurement, and technology consulting across Hong Kong, China, Singapore, and the wider APAC region. We have been supporting businesses in the region for over 25 years and are ISO 27001 and ISO 20000 certified. Our clients span a wide range of industries, providing our team with exposure to diverse technologies, business environments, and challenges. At PTS, we believe people are our greatest asset. We invest in training, career development, and employee well-being while promoting a healthy work-life balance and a supportive team culture.
Benefits
Exposure to clients across financial services, professional services, retail, and multinational organizations
Structured training and career development opportunities
Supportive team environment with experienced engineers and mentors
Opportunity to learn cloud, cybersecurity, infrastructure, and project delivery skills
Healthy work-life balance and a company culture that values employee well-being
Career progression opportunities within a growing managed services business