IT Support Engineer

S3 Connected Health is a digital health company headquartered in Dublin, with a strong tech hub in Wrocław.

We build and support solutions used in real healthcare settings - for example, in remote patient monitoring, treatment support, and medication adherence. These aren’t “nice to have” apps - they need to be stable, secure, and simply work. Our team is around 250 people across engineering, IT, data, UX, and healthcare. From an IT perspective, it’s a fairly complex environment - a mix of development tools, infrastructure, and healthcare-specific requirements - so the work goes beyond standard support.

For IT Support, this means a fairly broad role: working closely with engineers and business teams, supporting tools and environments, and engaging with infrastructure-related topics. We’re also looking for someone who learns quickly and is open to developing skills across different areas of IT.

Key Responsibilities:

Working as an IT Support Engineer, you will:

• Provide tier 2/3 IT support to engineering and admin staff

• Maintain and configure development process support tools like Atlassian stack, Git, and SVN

• Deal with licensing process, including extensions and negotiations with vendors and purchasing

• Maintain and support Windows/Linux Server-based service environments, including hypervisor infrastructure

• Manage backups

Qualifications required:

• Bachelor’s or master’s degree in Computer Science, Electronics Engineering, or related field

• Min. 5 years of experience in an IT support role

• Min. 2 years of experience in supporting Atlassian Cloud Apps or other vendor software/hardware development tools stacks, cloud-based applications

• Min. 2 years of experience in dealing with licensing process, including extensions and negotiations with vendors

• Experience supporting Windows/Linux Server environments

• Experience supporting Windows OS and desktop applications

• Good understanding of TCP/IP networking with practical experience

• Ability to work with policies and procedures of an IT department

• Good troubleshooting skills, ability to efficiently investigate the nature of a problem

• Good spoken & written English

We offer:

• A unique opportunity to make a tangible impact in the global healthcare market

• Exposure to the latest technologies and a dynamic, international work environment

• A commitment to your professional growth and career advancement

• Competitive salary with private health insurance, group insurance, sports cards & other social benefits