IT Support Engineer

SFCM is looking for an IT Support Engineer who is responsible for maintaining, supporting, and improving the school’s technology infrastructure to ensure reliable and efficient IT operations. This position provides advanced technical support, administers critical systems and security platforms, and assists with infrastructure modernization initiatives. Working closely with the IT team, the IT Support Engineer troubleshoots complex hardware and software issues, manages system maintenance and upgrades, and helps implement technology solutions that support the Conservatory’s academic and administrative operations.

Principal Duties and Responsibilities

• Execute infrastructure modernization tasks to consolidate overlapping systems, migrate legacy platforms, and automate manual processes.
• Administer and enhance identity and access management systems, including Azure Active Directory (Entra ID), SSO, and MFA to support business and academic operations.
• Monitor and maintain server health (Windows Server, Hyper-V), performing routine patches, updates, and physical hardware maintenance to maximize uptime.
• Perform hands-on hardware and software lifecycle management, including the configuration, deployment, and troubleshooting of workstations, peripherals, and mobile devices.
• Provide Tier 2/3 Helpdesk support and route issues appropriately to other teams.
• Manage ticket lifecycle, helping to resolve issues efficiently and meet user expectations.
• Maintain comprehensive technical and end-user documentation for all systems and processes.
• Perform other IT-related duties as assigned