IT Support Engineer

WHAT WE'RE BUILDING

71% of our planet is covered by water. We want everyone to make the most of it.

At Seakeeper, we use advanced technology to solve one of boating's biggest challenges: motion. From our industry-leading gyrostabilizers that eliminate boat roll to Seakeeper Ride's real-time vessel attitude control system, our products are transforming how people experience life on the water. Our mission is to create products that transform the boating experience while building an organization that employees want to work for, customers want to buy from, and vendors want to partner with. We're ambitious, fast-moving, and constantly looking for better ways to serve our customers and each other.

WHY YOU’LL LOVE THIS ROLE

• Impact – This is one of the most visible technology roles at Seakeeper. You’ll sit at the point where the whole company meets technology, supporting colleagues across departments and sites while helping shape how IT support is delivered as the function continues to grow.
• Ownership – You won’t just work a queue handed to you. You’ll have real ownership, the opportunity to improve systems and processes, and the potential to grow into deeper infrastructure, security, or systems engineering work over your time here.

HOW WE WORK

At Seakeeper, we're looking for people who are excited to build, learn, and make an impact. We want people who are looking for more than just a job. You'll thrive here if you:

• See challenges as opportunities to grow.
• Take ownership and act with accountability.
• Value direct, honest communication and actively seek feedback.
• Build trust through transparency, consistency, and follow-through.
• Believe great ideas can come from anywhere and that teamwork drives the best outcomes.
• Lead with integrity, respect, and a commitment to doing what's right.
• Want to be part of a company that is continuously innovating, evolving, and raising the bar for itself and the industry.

WHAT YOU’LL DO

Every day looks a little different and we aren’t going to bore you with every little thing you’ll be responsible for on a daily basis (we will get into that throughout the interview process!) But here is a taste of the things you’ll spend most of your time and energy on.

• Deliver exceptional technology support for employees across multiple locations.
• Own the lifecycle of laptops, mobile devices, and other end-user technology.
• Administer user accounts, access permissions, and employee onboarding and offboarding.
• Maintain a secure, compliant, and reliable endpoint environment.
• Enable seamless collaboration through workplace and meeting room technology.
• Partner with infrastructure, network, security, and business systems teams to solve problems and improve services.
• Drive continuous improvement through root-cause analysis, process optimization, and knowledge sharing.
• Support the technology that powers both office teams and manufacturing operations.

WHAT YOU’LL BRING

Education

• Associate degree in Information Technology or a related field with 5+ years of hands-on IT support experience, or a minimum of 7+ years of progressive hands-on IT support experience or equivalent combination.

Experience

• 5+ years supporting end users directly in a business environment, with ownership of incidents from intake through resolution.
• 2+ years of hands-on ownership of a service management platform or endpoint management estate.
• Hands-on experience with modern endpoint management platforms, including deployment, compliance, enrollment, application deployment, and remote device control.
• Experience administering a service management platform, including request catalogs, classification, routing, priority definitions, and workflow configuration.
• Working knowledge of ITIL service management practices, including incident, request, problem, and change management.
• Experience with account provisioning and deprovisioning, including verified offboarding.
• Experience with hardware deployment, imaging, asset management, warranty, RMA activity, meeting room technology, and user-facing documentation.

Programs, Platforms & Technical Languages

• Strong Windows endpoint troubleshooting, support, and configuration experience.
• Working knowledge of Microsoft 365 and cloud identity administration, including accounts, licenses, groups, mailboxes, Exchange Online, Teams, SharePoint, and OneDrive.
• Networking fundamentals, including DNS, DHCP, VPN, wired and wireless connectivity, printing, and end-user network troubleshooting.

Physical Abilities

• Ability to lift and move technology equipment up to 50 pounds.
• Work in office, warehouse, and manufacturing environments; bend, kneel, crouch, and reach while installing or troubleshooting equipment.
• Travel occasionally to support business needs.

Bonus Points If You Check These Boxes

• ITIL 4 Foundation certification or equivalent applied service management experience.
• CompTIA A+, Network+, Security+, Microsoft MD-102, MS-102, AZ-104, or another relevant technical certification.
• Experience contributing to major incident response and post-incident reviews.
• Manufacturing, shop-floor, or warehouse support experience, including scanning and labeling equipment, ruggedized devices, and production terminals.
• MacOS and iOS support experience in a managed environment.
• Exposure to endpoint security tooling, vulnerability management, endpoint detection and response, and patch compliance reporting.
• Familiarity with enterprise network and firewall equipment.
• PowerShell or other scripting experience for automating repetitive administrative work.
• Experience supporting colleagues across multiple sites, countries, or time zones.
• Experience in a fast-moving environment where priorities change frequently.

WHERE YOU’LL WORK

• This position is on-site and based at our Fort Myers, FL location.
• You’ll be the on-site presence at your location and a remote support resource for our other sites, including our Leesport, PA facility, and for colleagues working remotely.
• You’ll support colleagues globally, including European locations, which may occasionally require an early start to align with European time zones.
• Some work may fall outside standard hours, including site cutovers, urgent offboarding, and business-critical incidents.
• Up to 10% travel to other Seakeeper locations is possible.

WHO YOU’LL WORK WITH

You’ll join our Infrastructure & Security team, part of Seakeeper’s Business Technology organization, and report to our Head of Infrastructure & Security. You’ll work closely with network and systems engineers, security and cloud teammates, the Enterprise Systems team, and Software Engineering partners.

WHAT YOU’LL GET

We believe great work and dedication should be rewarded. This role offers competitive compensation based on your experience, skills, and qualifications, plus benefits designed to support you at work and outside of it.

• Universal Long-Term Incentive Program – Everyone participates in our Growth & Tenure Bonus Program (GTP). In addition to competitive pay, you’ll share in the value you help create, reinforcing the team-first, owner-minded culture we’re building together.
• Semi-Annual Bonuses – When Seakeeper grows, you do too. To celebrate our mid-year and year-end progress, all employees are eligible to receive bonuses tied to company growth and their tenue.
• Performance-Based Annual Increases – Annual increases aren’t one-size-fits-all. If you work hard, deliver results, and make an impact, you’ll see that reflected in your merit increase — you control your destiny.
• Paid Time Off – In addition to paid holidays, you’ll receive at least three weeks of paid time off, with additional PTO added annually as your tenure grows.
• 401(k) Contribution – Whether or not you contribute to your 401(k), Seakeeper contributes 3% of your base wages to your account.
• Health Benefits – We offer medical, dental, and vision coverage to support you and your family, plus company-paid life and disability coverage for added peace of mind. You’ll also have access to voluntary benefits for a wide range of needs — including pet insurance for your furry friends.
• Educational Support – We support your continued growth through tuition reimbursement options and job-related learning opportunities.

WHO WE ARE

At Seakeeper, we're a team of innovators, problem-solvers, builders, and doers who are united by a shared belief: great things happen when talented people work hard toward a common goal. As the global leader in marine motion control, we've built our success by bringing together curious, driven people who challenge each other, support each other, and are always looking for a better way forward.

Our culture is built on growth, integrity, accountability, teamwork, transparency, and open communication. We trust our people to take ownership, make decisions, and contribute ideas that move the business forward. We care deeply about results, but we care just as much about how we achieve them. We give candid feedback, celebrate wins together, and help each other grow.

There’s something uniquely rewarding about working alongside smart, motivated people who are all pulling in the same direction. We set high standards, move quickly, and challenge each other to do our best work, but we never lose sight of the fact that we're one team. Simply put: No jerks allowed.

If you're looking for meaningful work, talented teammates, and the opportunity to make a real impact while building something special together, you'll fit right in.

THE LEGAL PART

Seakeeper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need a reasonable accommodation for any part of the application or interview process, please contact talent@seakeeper.com. This posting describes the general nature of the role and is not an exhaustive list of duties, responsibilities, or qualifications. It is not an offer or contract of employment, and it does not change the at will nature of employment at Seakeeper. Seakeeper does not accept unsolicited resumes from staffing agencies or search firms. Any unsolicited resume submitted without a signed agreement will become the property of Seakeeper and no fee will be owed.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire. Seakeeper participates in E-Verify and will provide the federal government with your Form I-9 information to confirm whether you are authorized to work in the U.S. as a part of the hiring process.