IT Support Engineer

Open 35d

IT Field Engineering (50%)

Provide onsite technical support and advisement for all office-based technology including, but not limited to desktops, laptops, mobile devices, printers, scanners, RF guns, conference rooms, and networking equipment.
Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
Manage device imaging, provisioning, and lifecycle management (onboarding, moves, adds, changes, decommissions).
Troubleshoot and maintain conference room/AV technology to ensure seamless hybrid meeting experiences.
Perform routine maintenance, updates, and patching for endpoints and office technology.
Partner with global teams and managed service providers (infrastructure, networking, security, service desk) to resolve escalated issues.
Monitor and maintain office network performance and escalate issues as needed.
Document solutions, standard operating procedures, and known issues.
Continually seek out operational process improvement opportunities and drive improvements & enhancements forward.
Evaluate and deploy new tools and technologies for executive productivity.

Executive IT Technology Advisement (High-Touch Consulting – 30%)

Provide dedicated, white-glove IT technology advisement to senior executives and leadership team members.
Proactively ensure executives’ devices, connectivity, and applications are optimized and functioning.
Provide consult for executive meetings, including live troubleshooting for AV, conferencing, and collaboration tools.
Maintain discretion and confidentiality when handling sensitive information and communications.

Customer Experience & Service Delivery (20%)

Deliver a high standard of customer service with a focus on responsiveness, communication, and follow-through.
Build strong relationships with employees, leaders and cross-functional partners.
Balance competing priorities and manage interruptions effectively in a fast-paced environment.

See also