IT Support Engineer

• Provide first-line support for hardware, software, Windows, and user issues.

• Troubleshoot laptops, phones, printers, and other IT peripherals.

• Support Avaya phones and basic network connectivity issues.

• Prepare and configure laptops and devices for new employees.

• Install and configure required software and applications.

• Support email, Microsoft 365, Zoho, and other business applications.

• Assist with basic network and Internet troubleshooting.

• Record and follow up on IT incidents and user requests.

• Maintain IT asset and equipment records.

• Escalate complex server, firewall, network, and security issues to senior IT staff.

• Provide backup support to the existing Helpdesk resource when required.

Requirements

• Bachelor's degree in IT, Computer Science, Computer Engineering, or a related field.

• Fresh graduate or up to 1 year of relevant experience.

• Good knowledge of Windows and basic hardware troubleshooting.

• Basic knowledge of networking and TCP/IP.

• Basic knowledge of Microsoft 365 and email systems.

• Good communication and problem-solving skills.

• Ability to work under pressure and provide effective user support.

• Good documentation and follow-up skills.