IT Support Engineer

Salary: £30,000 - 35,000 per year

Requirements:

• Previous experience in a 1st/2nd line IT Support or Service Desk environment
• Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking
• Familiarity with Microsoft 365, Google Workspace, and common business applications
• Experience with IT ticketing systems
• Strong communication and customer service skills, with a proactive and positive approach
• Good problem-solving ability and willingness to learn new technologies
• Capable of working independently while contributing effectively to a wider team
• Flexibility to travel between Leicester and Rugby sites as required
• A full UK driving licence and own car are mandatory due to multi-site responsibilities

Responsibilities:

• Deliver 1st and 2nd line IT support to over 600 users
• Troubleshoot and resolve incidents involving hardware, software, networks, and telephony
• Support system administration tasks, including user setup, monitoring, and maintenance
• Assist with testing and deploying new systems, hardware, and updates
• Work closely with third-party support partners where required
• Uphold IT security standards and participate in business continuity activities
• Maintain documentation and asset records to ensure accuracy and compliance
• Provide excellent customer service to staff at all levels
• Participate in occasional out-of-hours support on a rota basis

Technologies:

• Hardware
• Support
• Microsoft 365
• Security
• Windows
• Office 365

More:

We are a well-established UK organisation with multiple operational sites, offering a stable and supportive environment with a strong reputation in our sector and a long-serving staff base. We are seeking a proactive IT Support Engineer to join our collaborative technology team and provide hands-on support across our Midlands locations, with some flexibility for home working when needed. This is a permanent, on-site role based between Leicester and Rugby, offering a salary of £30,000 to £35,000. We are committed to quality service across all departments and passionate about developing careers while treating team members as individuals.

last updated 35 week of 2026