IT Support Engineer / Technician (All Levels)

Alternatech is a leading managed services ICT provider, dedicated to delivering exceptional technology solutions and personalised support to businesses across the South West region.

With a client-focused approach and genuine care for the people and businesses we support, Alternatech combines technical expertise with a straight-forward approach to ICT.

We value practical problem-solving, new ideas and knowledge sharing to help our clients succeed.

If you align with our approach and are looking to build or further develop your IT career, we would love to hear from you. We are looking for an IT Support Engineer/IT Technician to join our growing team. This role is open to all experience levels, from those starting their IT career through to experienced engineers looking for a varied technical role.

The Role

You will be working across a wide range of client environments, providing technical support and assisting with infrastructure projects.

Key Responsibilities

Depending on your experience, you may be responsible for:

• Providing technical support to clients remotely and onsite

• Troubleshooting hardware, software, server and networking issues

• Supporting Windows and Microsoft 365 environments

• Managing users and permissions

• Monitoring systems and responding to alerts

• Assisting with IT projects, migrations and upgrades

• Maintaining support tickets and documentation

Skills & Experience

We welcome candidates at all stages of their IT career, from those starting out to experienced engineers.

You may have:

• A strong interest in IT and technology

• Experience supporting business IT environments

• Microsoft 365 and networking knowledge

• Experience with servers, cloud or virtualisation

• Experience in an MSP environment

What We’re Looking For

• Strong troubleshooting skills and a practical approach to problem-solving

• Clear communication skills and a strong customer focus

• Ability to work independently while also contributing effectively as part of a team

• Eagerness to learn, develop new skills and grow within the role

What we offer

• Variety in your day-to-day work across a range of client environments

• Exposure to a wide range of technologies and systems

• A supportive and collaborative team environment

• Competitive salary based on experience and skills

• Ongoing training and opportunities for career development

The ideal candidate will bring the qualifications and experience needed to make a valuable contribution to the team. The position is available on either a full-time or part-time basis, with pre-employment checks conducted as part of the recruitment process.

Apply via the SEEK link, or for a confidential discussion email helpdesk@alternatech.com.au

Note: Only shortlisted candidates will be contacted. Alternatech reserves the right to progress suitable candidates through the recruitment process at any stage during the advertising period.