IT Support Engineer
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You will join a global IT support team, providing technical support and troubleshooting assistance to employees across different locations. You will play a critical role in ensuring the smooth operation of IT systems and infrastructure, working with a diverse team of professionals while gaining exposure to cutting-edge technologies in the financial services industry.
Responsibilities
- Install and configure computer hardware, software and networking systems
- Troubleshoot hardware and software issues, both remotely and in person
- Maintain and monitor computer systems, including backups and security systems
- Ensure that all hardware and software are up-to-date with the latest patches and upgrades
- Provide technical support to end-users in person, via phone or by using the internal ticketing system
- Create and maintain technical documentation, including user manuals and troubleshooting guides
- Collaborate with other IT team members to develop and implement new technology solutions
- Keep up-to-date with the latest trends and technologies in the IT industry
- Adhere to all company policies and procedures related to IT
Requirements
- At least 2 years of experience in a similar role
- Proficient in Microsoft Windows and Office Suite
- Experience with Microsoft eco-system including Microsoft 365 and Azure
- Experience with Atlassian Jira and Confluence
- Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.)
- Excellent troubleshooting and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Willingness to work flexible hours as needed